Becoming a beta tester of the stat entry apps helps us a lot, to help ensure any changes and improvements work, and won't cause problems for other users. We don't have beta versions running all the time, but when we do, we greatly appreciate your help!

Use one of the following links, which will walk you through the short process of becoming a beta tester:

• DS Basketball for iPhone/iPad
• DS Basketball for Android
• DS Football for iPhone/iPad
• DS Football for Android
• DS Volleyball for iPhone/iPad

Missing data that you see on the server but not in your app, or vice versa, and errors when sending or receiving data from our servers, are usually an indication of one the following problems:

No network connection

You do not have a network connection (wi-fi or mobile 3g, 4g, etc.) on the device and are unable to connect to the internet.
Connect to the internet. Simple enough.

Old version of the app

Make sure you are using the latest version of the app. Go to the App Store or Google Play app to make sure you are running the latest version.

The data has not refreshed in the app yet, try to force a refresh

Either a refresh is in progress or was canceled. The app automatically synchronizes in the background, though sometimes it can use a little kick to get it to refresh sooner.
For iPhone/iPad: Go to the Teams or Schedule tab, and click the circle arrow icon to start a full refresh.
For Android, return to your games list, click the triple vertical dots in the top right of the screen to open the menu, and select Refresh.
Give the app a few seconds to a minute or two (depending on how much data needs to be refreshed) and it should update all the data, assuming no errors occurred.

Proxy blocking (usually at a school, but can be anywhere)

You are being being blocked by a very strict "proxy" or "firewall."
To figure out if this is the issue, try a different network connection, like at home or a coffee shop.
If that fixes it there, but not back at the original connection, for example, at a school or work, contact your IT staff or other network professional and ask that they enable the Digital Scout website so that you can use it on your device and on the web.
Basically they need to allow basic web traffic (ports 80 and 443) to digitalscout.com and its subdomains (escpecially check api.digitalscout.com). If they need more technical details, have them contact us.

Invalid username/password

Your username and password do not match the username and password you used to create your account.
This can only happen during login. If so, carefully re-enter your username and password, ensuring they match.
If that doesn't work, try to log into the Dashboard on the web—maybe you saved the password differently than you remember? You may also try resetting your password at any time by going to the login page and clicking the "Forgot Password?" link.

No more storage space

The app does not use very much storage space, but there is a small amount depending on how many teams, games, and seasons you have on your account. If you run out of storage space, the app can not update the app database and therefore not correctly send and receive the stats.
Check how much empty storage space you have on your device. If it is very low, consider removing some unused files or apps. Then go back to the Digital Scout app and try the "Refresh" process described in other steps in this section to see if that helps.

Tried all that and still not working?

If you tried all of the above and continue to have trouble, please provide us with the following details to help us expediate the support process for this complicated issue:

• For iPhone/iPad:
  • Select the Settings tab, then the Account tab at the bottom of the Settings, if not already there.
  • Tap the Email logs to Digital Scout button. It compiles most of the information that we need to know.
    Except please also include in that email:
  • a description of the problem you are having
  • the applicable teams and/or games involved
  • what data you see on your device, what data is missing, and what you are expecting to see
• For Android:
  • Return to the games listing.
  • Tap the main menu icon (top right) and select Settings
  • Tap the Data Status button. Tap the View Log button in the bottom right of the Data Status dialog.
  • Tap the Send Logs button (the share icon on mobile) in the top right. It compiles most of the information that we need to know.
    Except please also include in that email:
  • a description of the problem you are having
  • the applicable teams and/or games involved
  • what data you see on your device, what data is missing, and what you are expecting to see

If you provide all of the above info to us, we can help you a lot faster!

Tip: If you can not find the Send Logs button, or you found it but tapping it asks for a code... Then you didn't follow the "Old version of the app" step above. Upgrade to the latest version of the app first, then try these steps again.